Refund & Returns
MSKitech Technology Solutions – Refund and Return Policy
At MSKitech Technology Solutions, customer satisfaction is our top priority. We value your trust in our products and services and are committed to ensuring that every purchase meets your expectations.
This Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
We accept returns for items that meet the following conditions:
- The product was purchased directly from MSKitech Technology Solutions (in-store or online).
- The item is returned within 7 days from the date of purchase or delivery.
- The product is in its original condition, unused, and with all original packaging, manuals, and accessories intact.
- Proof of purchase (receipt or invoice) is provided.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Software, digital licenses, and activation keys once issued.
- Customized or configured computers and accessories.
- Customized products such as branded materials, printed items, or configured systems.
- Services (repairs, installations, web design, training, or consultancy) once delivered or initiated.
- Items damaged due to misuse, negligence, or unauthorized tampering.
3. Return and Exchange Procedure
To process a return:
- Contact our support team via 📞 +256 703 268994 or email support@mskitech.com to request a return authorization.
- Provide your purchase details, reason for return, and supporting evidence (e.g., photo or description of the issue).
- Once approved, return the product to our Nsambya branch – Opposite Bsafe, in its original packaging.
- After inspection, an exchange or refund will be processed within 3–5 business days.
4. Refunds
Refunds are made using the same payment method used during purchase.
- Full refunds apply for defective or wrongly supplied items.
- For change-of-mind returns, a 20% restocking fee may apply.
- Refunds for card or online payments may take 3–7 working days depending on the payment processor.
5. Warranty Claims
Many of our products come with a manufacturer’s warranty.
- Warranty covers factory defects only, not physical damage or improper handling.
- If your product qualifies, we’ll assist in the warranty claim or replacement process.
6. Contact Us
For any questions regarding returns or warranty claims, reach out to us at:
📞 +256 703 268994
✉️ support@mskitech.com
🏢 MSKitech Technology Solutions – Nsambya, Opposite Bsafe
✅ MSKitech Technology Solutions reserves the right to update or modify this policy at any time to improve customer service and transparency